SERVICE DESIGN FOR TOURISM SECTOR 

ROLE: SERVICE DEISGN CONSULTANT & SENIOR PROJECT MANAGER 

KRAKOW / OSLO / LONDON

For a number of years I worked as a consultant for travel sector including a high-end travel agency, Planet Escape, offering tailored experiences and unique destination travel packages, as well as for well known tourism portals in Norway and a Norwegian digital consulting company Making Waves.

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Designing client experiences is vital for the travel industry. Service design helps optimise your service model, provide required training and knowledge to your customer service teams,  as well as design the right digital experience for your target audience. Service design helps also to optimise how customer insights are collected, analysed and turned into measurable actions improving overall end-to-end customer experience across both digital and physical interactions.

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Visitnorway.com and visitoslo.com are multi-language travel portals and online getaway for Norway and its capital city. 

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While working for the Norwegian international design and technology consulting company Making Waves, I was responsible for leading the two projects designing the two portals and delivering multi-language and multi-media content based on tailored user journey to each of the target market. Both projects were delivered with human-centered design approach while collaborating closely from the client team, and grounding designs in thorough user research across key markets: UK, US, Germany, Scandinavia, Spain, France and Eastern Europe.