Michal Jerzy
The future of FinTech: Key Insights from Web Summit 2024
Web Summit in Lisbon brought together some of the biggest names in FinTech...
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Michal Jerzy
Nov 112 min read
Web Summit 2024 kicked off in Lisbon
Web Summit kicked off in Lisbon - the annual digital technologies event in the European Capital of Innovation 2024.
Michal Jerzy
Aug 84 min read
The Best Books to Understand Service Design
I was recently asked by a colleague to recommend books with intro to service design methods...
Michal Jerzy
Jan 30, 202211 min read
Decrypting Service Design Terminology
Decrypting Service Design Terminology to help organisations develop human-centred design capability.
Michal Jerzy
Feb 22, 20216 min read
Client Journey Design & Management. Lessons from Financial Services client-centric transformation.
Lessons learned from client journey service design transformation in Financial Services.
Michal Jerzy
Aug 31, 20201 min read
Making life better by design.
How design has contributed to business innovation, places and public services...
Michal Jerzy
Apr 30, 20201 min read
Defining moment for Design in the post-Covid 19 world.
The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....
Michal Jerzy
Mar 16, 20206 min read
Service Design is the Luxury Brands' New Battleground
To stay relevant and maintain their status luxury brands embrace service design.
Michal Jerzy
Mar 15, 20202 min read
Service Design and Change Management
Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.
Michal Jerzy
Oct 30, 20191 min read
Top Strategic Technology Trends for 2020: People-centric / Smart spaces.
People centric / Smart spaces: top technology trends for 2020
Michal Jerzy
Apr 5, 20193 min read
Using a service blueprint to depict the entire service eco-system and drive change.
A service blueprint is a document that displays the entire process of service delivery
Michal Jerzy
May 31, 20185 min read
AI: The Future is Here
In Financial Service there is already a wide adoption of chatbots and many banks are developing robo-advice propositions.
Michal Jerzy
Nov 1, 20173 min read
Customer Experience in the Asset Management
Six pillars of successful customer experience design leading to excellence...
Michal Jerzy
Oct 8, 20175 min read
Design to Eliminate Organisational Silos
A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal Jerzy
Sep 24, 20175 min read
Top Trends in Digital Transformation
Digital technologies and consequently digital transformation reshapes every aspect of businesses today.
Michal Jerzy
Jul 1, 20178 min read
Financial Services by Design
Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
Michal Jerzy
Apr 1, 20173 min read
Using Lego as a Design Thinking Artefact
USING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...
Michal Jerzy
Nov 1, 20161 min read
Key Attributes of a Customer Journey Map
A customer journey map is a tool that helps to improve your customer experience
Michal Jerzy
Dec 7, 20155 min read
My First Virgin Atlantic Experience- Service Design on the way to Atlanta
Designing Client Experience is about injecting purpose and empathy into everything a brand does
Michal Jerzy
Jul 1, 20151 min read
Service Design at Coca-Cola Global Business Services
Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
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