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Web Summit 2024: What Does the Future Hold for FinTech?

Michal Jerzy

Nov 18

Web Summit 2024: What Does the Future Hold for FinTech?

Web Summit in Lisbon brought together some of the biggest names in FinTech...

Michal Jerzy

Nov 11

Web Summit 2024 kicked off in Lisbon

Web Summit kicked off in Lisbon - the annual digital technologies event in the European Capital of Innovation 2024.

Must-Read Books for a Comprehensive Understanding of Service Design

Michal Jerzy

Aug 8

Must-Read Books for a Comprehensive Understanding of Service Design

I was recently asked by a colleague to recommend books with intro to service design methods...

The Future of User Experience: Integrating Service Design and Artificial Intelligence

Michal Jerzy

Jun 9

The Future of User Experience: Integrating Service Design and Artificial Intelligence

The integration of artificial intelligence into service design is not just a trend but a fundamental shift in how services and related produ

Demystifying Service Design: Decoding the Terminology

Michal Jerzy

Jan 30, 2022

Demystifying Service Design: Decoding the Terminology

Decrypting Service Design Terminology to help organisations develop human-centred design capability.

Unlocking the Power of Client Journey Design: Lessons from across Financial Services Industry

Michal Jerzy

Feb 22, 2021

Unlocking the Power of Client Journey Design: Lessons from across Financial Services Industry

Lessons learned from client journey service design transformation in Financial Services.

Michal Jerzy

Aug 31, 2020

Making life better by design.

How design has contributed to business innovation, places and public services...

Defining moment for Design in the post-Covid 19 world.

Michal Jerzy

Apr 30, 2020

Defining moment for Design in the post-Covid 19 world.

The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....

Michal Jerzy

Mar 16, 2020

The Rise of Service Design in Luxury Brand Competition: How Are Brands Using it to Stay Ahead?

To stay relevant and maintain their status luxury brands embrace service design.

Maximizing Success: How Service Design and Change Management Work Together

Michal Jerzy

Mar 15, 2020

Maximizing Success: How Service Design and Change Management Work Together

Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.

Top Strategic Technology Trends for 2020: People-centric / Smart spaces.

Michal Jerzy

Oct 30, 2019

Top Strategic Technology Trends for 2020: People-centric / Smart spaces.

People centric / Smart spaces: top technology trends for 2020

Using a service blueprint to depict the entire service eco-system and drive change.

Michal Jerzy

Apr 5, 2019

Using a service blueprint to depict the entire service eco-system and drive change.

A service blueprint displays the entire process of service design and delivery

Michal Jerzy

May 31, 2018

AI: The Future is Here

In Financial Service there is already a wide adoption of chatbots and many banks are developing robo-advice propositions.

Customer Experience in the Asset Management

Michal Jerzy

Nov 1, 2017

Customer Experience in the Asset Management

Six pillars of successful customer experience design leading to excellence...

Design to Eliminate Organisational Silos

Michal Jerzy

Oct 8, 2017

Design to Eliminate Organisational Silos

A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...

What are the Key Technologies Driving Digital Transformation?

Michal Jerzy

Sep 24, 2017

What are the Key Technologies Driving Digital Transformation?

Digital technologies and consequently digital transformation reshapes every aspect of businesses today.

Michal Jerzy

Jul 1, 2017

Financial Services by Design

Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations

How can Lego be used as a powerful tool for Design Thinking?

Michal Jerzy

Apr 1, 2017

How can Lego be used as a powerful tool for Design Thinking?

USING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...

Key Attributes of a Customer Journey Map

Michal Jerzy

Nov 1, 2016

Key Attributes of a Customer Journey Map

A customer journey map is a tool that helps to improve your customer experience

My First Virgin Atlantic Experience- Service Design on the way to Atlanta

Michal Jerzy

Dec 7, 2015

My First Virgin Atlantic Experience- Service Design on the way to Atlanta

Designing Client Experience is about injecting purpose and empathy into everything a brand does