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SHARING INSIGHTS
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Michal Jerzy
Nov 18, 2024
Web Summit 2024: What Does the Future Hold for FinTech?
Web Summit in Lisbon brought together some of the biggest names in FinTech...
Michal Jerzy
Nov 11, 2024
Web Summit 2024 kicked off in Lisbon
Web Summit kicked off in Lisbon - the annual digital technologies event in the European Capital of Innovation 2024.
Michal Jerzy
Aug 8, 2024
Must-Read Books for a Comprehensive Understanding of Service Design
I was recently asked by a colleague to recommend books with intro to service design methods...
Michal Jerzy
Jun 9, 2024
The Future of User Experience: Integrating Service Design and Artificial Intelligence
The integration of artificial intelligence into service design is not just a trend but a fundamental shift in how services and related produ
Michal Jerzy
Jan 30, 2022
Demystifying Service Design: Decoding the Terminology
Decrypting Service Design Terminology to help organisations develop human-centred design capability.
Michal Jerzy
Feb 22, 2021
Unlocking the Power of Client Journey Design: Lessons from across Financial Services Industry
Lessons learned from client journey service design transformation in Financial Services.
Michal Jerzy
Aug 31, 2020
Making life better by design.
How design has contributed to business innovation, places and public services...
Michal Jerzy
Apr 30, 2020
Defining moment for Design in the post-Covid 19 world.
The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....
Michal Jerzy
Mar 16, 2020
The Rise of Service Design in Luxury Brand Competition: How Are Brands Using it to Stay Ahead?
To stay relevant and maintain their status luxury brands embrace service design.
Michal Jerzy
Mar 15, 2020
Maximizing Success: How Service Design and Change Management Work Together
Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.
Michal Jerzy
Oct 30, 2019
Top Strategic Technology Trends for 2020: People-centric / Smart spaces.
People centric / Smart spaces: top technology trends for 2020
Michal Jerzy
Apr 5, 2019
Using a service blueprint to depict the entire service eco-system and drive change.
A service blueprint displays the entire process of service design and delivery
Michal Jerzy
May 31, 2018
AI: The Future is Here
In Financial Service there is already a wide adoption of chatbots and many  banks are developing robo-advice propositions.
Michal Jerzy
Nov 1, 2017
Customer Experience in the Asset Management
Six pillars of successful customer experience design leading to excellence...
Michal Jerzy
Oct 8, 2017
Design to Eliminate Organisational Silos
A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal Jerzy
Sep 24, 2017
What are the Key Technologies Driving Digital Transformation?
Digital technologies and consequently digital transformation reshapes every aspect of businesses today.
Michal Jerzy
Jul 1, 2017
Financial Services by Design
Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
Michal Jerzy
Apr 1, 2017
How can Lego be used as a powerful tool for Design Thinking?
USING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...
Michal Jerzy
Nov 1, 2016
Key Attributes of a Customer Journey Map
A customer journey map is a tool that helps to improve your customer experience
Michal Jerzy
Dec 7, 2015
My First Virgin Atlantic Experience- Service Design on the way to Atlanta
Designing Client Experience is about injecting purpose and empathy into everything a brand does
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