Service Design | Think Service Design

SHARING INSIGHTS

Design, Digital Tech, Industry Trends, Case Studies, Research Insights, Professional Experience, Multimedia Content...

Revolutionizing Travel: Key Takeaways from Web Summit 2024's TravelTech Trends

Michal Jerzy

Dec 9

Revolutionizing Travel: Key Takeaways from Web Summit 2024's TravelTech Trends

Digital transformation continues to reshape the way people plan, book, and experience travel. At the heart of this transformation lies...

How to Design Effective Customer Journey Maps Using Figma

Michal Jerzy

Nov 20

How to Design Effective Customer Journey Maps Using Figma

A quick guide to create a Customer Journey Map in Figma

Web Summit 2024: What Does the Future Hold for FinTech?

Michal Jerzy

Nov 18

Web Summit 2024: What Does the Future Hold for FinTech?

Web Summit in Lisbon brought together some of the biggest names in FinTech...

Redefining Tomorrow: Exploring the Future of Technology at Web Summit 2024

Michal Jerzy

Nov 15

Redefining Tomorrow: Exploring the Future of Technology at Web Summit 2024

Across web technologies, digital strategies, new applications powered by Ai, fintech innovations, new media and content.

Coutts & Co. Bank recognized at the 25th Global Finance Magazine Awards for the World’s Best Digital Banks, winning two prestigious awards.

Michal Jerzy

Oct 20

Coutts & Co. Bank recognized at the 25th Global Finance Magazine Awards for the World’s Best Digital Banks, winning two prestigious awards.

Coutts Bank recognized at the Global Finance Magazine Awards for the World’s Best Digital Banks.

What are the latest UX and UI design trends shaping the digital landscape?

Michal Jerzy

Sep 8

What are the latest UX and UI design trends shaping the digital landscape?

Here are 10 interesting digital design trends I have recently observed both in my work and across industries...

Must-Read Books for a Comprehensive Understanding of Service Design

Michal Jerzy

Aug 8

Must-Read Books for a Comprehensive Understanding of Service Design

I was recently asked by a colleague to recommend books with intro to service design methods...

The Future of User Experience: Integrating Service Design and Artificial Intelligence

Michal Jerzy

Jun 9

The Future of User Experience: Integrating Service Design and Artificial Intelligence

The integration of artificial intelligence into service design is not just a trend but a fundamental shift in how services and related produ

Demystifying Service Design: Decoding the Terminology

Michal Jerzy

Jan 30, 2022

Demystifying Service Design: Decoding the Terminology

Decrypting Service Design Terminology to help organisations develop human-centred design capability.

Unlocking the Power of Client Journey Design: Lessons from across Financial Services Industry

Michal Jerzy

Feb 22, 2021

Unlocking the Power of Client Journey Design: Lessons from across Financial Services Industry

Lessons learned from client journey service design transformation in Financial Services.

Michal Jerzy

Mar 16, 2020

The Rise of Service Design in Luxury Brand Competition: How Are Brands Using it to Stay Ahead?

To stay relevant and maintain their status luxury brands embrace service design.

Maximizing Success: How Service Design and Change Management Work Together

Michal Jerzy

Mar 15, 2020

Maximizing Success: How Service Design and Change Management Work Together

Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.

Using a service blueprint to depict the entire service eco-system and drive change.

Michal Jerzy

Apr 5, 2019

Using a service blueprint to depict the entire service eco-system and drive change.

A service blueprint displays the entire process of service design and delivery

Michal Jerzy

Mar 31, 2019

Service Design in Scandinavia

A documentary movie that illustrates the value of service design.

Customer Experience in the Asset Management

Michal Jerzy

Nov 1, 2017

Customer Experience in the Asset Management

Six pillars of successful customer experience design leading to excellence...

Design to Eliminate Organisational Silos

Michal Jerzy

Oct 8, 2017

Design to Eliminate Organisational Silos

A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...

What are the Key Technologies Driving Digital Transformation?

Michal Jerzy

Sep 24, 2017

What are the Key Technologies Driving Digital Transformation?

Digital technologies and consequently digital transformation reshapes every aspect of businesses today.

Michal Jerzy

Jul 1, 2017

Financial Services by Design

Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations

Key Attributes of a Customer Journey Map

Michal Jerzy

Nov 1, 2016

Key Attributes of a Customer Journey Map

A customer journey map is a tool that helps to improve your customer experience

Service Design at Coca-Cola Global Business Services

Michal Jerzy

Jul 1, 2015

Service Design at Coca-Cola Global Business Services

Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...