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SHARING INSIGHTS
Design, Digital Tech, Industry Trends, Case Studies, Research Insights, Professional Experience, Multimedia Content...
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Michal Jerzy
Nov 20, 2024
How to Design Effective Customer Journey Maps Using Figma
A quick guide to create a Customer Journey Map in Figma
Michal Jerzy
Oct 20, 2024
Coutts & Co. Bank recognized at the 25th Global Finance Magazine Awards for the World’s Best Digital Banks, winning two prestigious awards.
Coutts Bank recognized at the Global Finance Magazine Awards for the World’s Best Digital Banks.
Michal Jerzy
Feb 22, 2021
Unlocking the Power of Client Journey Design: Lessons from across Financial Services Industry
Lessons learned from client journey service design transformation in Financial Services.
Michal Jerzy
Nov 1, 2017
Customer Experience in the Asset Management
Six pillars of successful customer experience design leading to excellence...
Michal Jerzy
Oct 8, 2017
Design to Eliminate Organisational Silos
A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal Jerzy
Jul 1, 2017
Financial Services by Design
Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
Michal Jerzy
Jul 1, 2015
Service Design at Coca-Cola Global Business Services
Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
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