Michal Jerzy
Creating Customer Journey Maps in Figma: Quick Guide
A quick guide to create a Customer Journey Map in Figma
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SHARING INSIGHTS
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Michal Jerzy
Oct 201 min read
Coutts & Co. Bank recognized at the 25th Global Finance Magazine Awards for the World’s Best Digital Banks, winning two prestigious awards.
Coutts Bank recognized at the Global Finance Magazine Awards for the World’s Best Digital Banks.
Michal Jerzy
Feb 22, 20216 min read
Client Journey Design & Management. Lessons from Financial Services client-centric transformation.
Lessons learned from client journey service design transformation in Financial Services.
Michal Jerzy
Nov 1, 20173 min read
Customer Experience in the Asset Management
Six pillars of successful customer experience design leading to excellence...
Michal Jerzy
Oct 8, 20175 min read
Design to Eliminate Organisational Silos
A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal Jerzy
Jul 1, 20178 min read
Financial Services by Design
Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
Michal Jerzy
Jul 1, 20151 min read
Service Design at Coca-Cola Global Business Services
Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
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