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Revolutionizing Travel: Key Takeaways from Web Summit 2024's TravelTech Trends

Michal Jerzy

Dec 9

Revolutionizing Travel: Key Takeaways from Web Summit 2024's TravelTech Trends

Digital transformation continues to reshape the way people plan, book, and experience travel. At the heart of this transformation lies...

How to Design Effective Customer Journey Maps Using Figma

Michal Jerzy

Nov 20

How to Design Effective Customer Journey Maps Using Figma

A quick guide to create a Customer Journey Map in Figma

Web Summit 2024: What Does the Future Hold for FinTech?

Michal Jerzy

Nov 18

Web Summit 2024: What Does the Future Hold for FinTech?

Web Summit in Lisbon brought together some of the biggest names in FinTech...

Redefining Tomorrow: Exploring the Future of Technology at Web Summit 2024

Michal Jerzy

Nov 15

Redefining Tomorrow: Exploring the Future of Technology at Web Summit 2024

Across web technologies, digital strategies, new applications powered by Ai, fintech innovations, new media and content.

The Future of User Experience: Integrating Service Design and Artificial Intelligence

Michal Jerzy

Jun 9

The Future of User Experience: Integrating Service Design and Artificial Intelligence

The integration of artificial intelligence into service design is not just a trend but a fundamental shift in how services and related produ

Demystifying Service Design: Decoding the Terminology

Michal Jerzy

Jan 30, 2022

Demystifying Service Design: Decoding the Terminology

Decrypting Service Design Terminology to help organisations develop human-centred design capability.

Unlocking the Power of Client Journey Design: Lessons from across Financial Services Industry

Michal Jerzy

Feb 22, 2021

Unlocking the Power of Client Journey Design: Lessons from across Financial Services Industry

Lessons learned from client journey service design transformation in Financial Services.

Michal Jerzy

Mar 16, 2020

The Rise of Service Design in Luxury Brand Competition: How Are Brands Using it to Stay Ahead?

To stay relevant and maintain their status luxury brands embrace service design.

Using a service blueprint to depict the entire service eco-system and drive change.

Michal Jerzy

Apr 5, 2019

Using a service blueprint to depict the entire service eco-system and drive change.

A service blueprint displays the entire process of service design and delivery

Michal Jerzy

May 31, 2018

AI: The Future is Here

In Financial Service there is already a wide adoption of chatbots and many banks are developing robo-advice propositions.

Customer Experience in the Asset Management

Michal Jerzy

Nov 1, 2017

Customer Experience in the Asset Management

Six pillars of successful customer experience design leading to excellence...

Design to Eliminate Organisational Silos

Michal Jerzy

Oct 8, 2017

Design to Eliminate Organisational Silos

A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...

What are the Key Technologies Driving Digital Transformation?

Michal Jerzy

Sep 24, 2017

What are the Key Technologies Driving Digital Transformation?

Digital technologies and consequently digital transformation reshapes every aspect of businesses today.

Key Attributes of a Customer Journey Map

Michal Jerzy

Nov 1, 2016

Key Attributes of a Customer Journey Map

A customer journey map is a tool that helps to improve your customer experience

Service Design at Coca-Cola Global Business Services

Michal Jerzy

Jul 1, 2015

Service Design at Coca-Cola Global Business Services

Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...

Michal Jerzy

Jun 2, 2015

Growth of Service Design

Report analysing service design trends in UK and internationally.

Michal Jerzy

Apr 30, 2015

Coca-Cola New Creative Space in London

A Space Designed to Perfectly Complement the Brand.

Exploring the Future: How Digital Physical Fusion is Shaping New Experiences

Michal Jerzy

Dec 22, 2014

Exploring the Future: How Digital Physical Fusion is Shaping New Experiences

DIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE

Michal Jerzy

Aug 3, 2014

Leading Business by Design

Leading Business by Design – qualitative research project from British Design Council ...