The evolution of Colombian coffee farming exemplifies how digitalization is permeating even the most remote and traditional communities...

Digital transformation continues to reshape the way people plan, book, and experience travel. At the heart of this transformation lies...

A quick guide to create a Customer Journey Map in Figma

Web Summit in Lisbon brought together some of the biggest names in FinTech...

Across web technologies, digital strategies, new applications powered by Ai, fintech innovations, new media and content.

Web Summit kicked off in Lisbon - the annual digital technologies event in the European Capital of Innovation 2024.

Here are 10 interesting digital design trends I have recently observed both in my work and across industries...

The integration of artificial intelligence into service design is not just a trend but a fundamental shift in how services and related produ

Visiting the Mobile World Congress in Barcelona... The rise of AI.

Designing in an age of crisis - London Design Biennale 2021

Lessons learned from client journey service design transformation in Financial Services.

How design has contributed to business innovation, places and public services...

The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....

To stay relevant and maintain their status luxury brands embrace service design.

People centric / Smart spaces: top technology trends for 2020

A documentary movie that illustrates the value of service design.

In Financial Service there is already a wide adoption of chatbots and many  banks are developing robo-advice propositions.

It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...

Six pillars of successful customer experience design leading to excellence...

A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...