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SHARING INSIGHTS
Design, Digital Tech, Industry Trends, Case Studies, Research Insights, Professional Experience, Multimedia Content...
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Michal Jerzy
Oct 8, 2017
Design to Eliminate Organisational Silos
A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal Jerzy
Sep 24, 2017
What are the Key Technologies Driving Digital Transformation?
Digital technologies and consequently digital transformation reshapes every aspect of businesses today.
Michal Jerzy
Jul 1, 2017
Financial Services by Design
Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
Michal Jerzy
Apr 1, 2017
How can Lego be used as a powerful tool for Design Thinking?
USING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...
Michal Jerzy
Nov 1, 2016
Key Attributes of a Customer Journey Map
A customer journey map is a tool that helps to improve your customer experience
Michal Jerzy
Dec 7, 2015
My First Virgin Atlantic Experience- Service Design on the way to Atlanta
Designing Client Experience is about injecting purpose and empathy into everything a brand does
Michal Jerzy
Jul 1, 2015
Service Design at Coca-Cola Global Business Services
Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
Michal Jerzy
Jun 2, 2015
Growth of Service Design
Report analysing service design trends in UK and internationally.
Michal Jerzy
Dec 22, 2014
Exploring the Future: How Digital Physical Fusion is Shaping New Experiences
DIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE
Michal Jerzy
Aug 3, 2014
Leading Business by Design
Leading Business by Design – qualitative research project from British Design Council ...
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