Service Design

SHARING INSIGHTS

Design, Digital Tech, Industry Trends, Case Studies, Research Insights, Professional Experience, Multimedia Content...

Revolutionizing Travel: Key Takeaways from Web Summit 2024's TravelTech Trends

Michal Jerzy

Dec 9

Revolutionizing Travel: Key Takeaways from Web Summit 2024's TravelTech Trends

Digital transformation continues to reshape the way people plan, book, and experience travel. At the heart of this transformation lies...

How to Design Effective Customer Journey Maps Using Figma

Michal Jerzy

Nov 20

How to Design Effective Customer Journey Maps Using Figma

A quick guide to create a Customer Journey Map in Figma

Web Summit 2024: What Does the Future Hold for FinTech?

Michal Jerzy

Nov 18

Web Summit 2024: What Does the Future Hold for FinTech?

Web Summit in Lisbon brought together some of the biggest names in FinTech...

Redefining Tomorrow: Exploring the Future of Technology at Web Summit 2024

Michal Jerzy

Nov 15

Redefining Tomorrow: Exploring the Future of Technology at Web Summit 2024

Across web technologies, digital strategies, new applications powered by Ai, fintech innovations, new media and content.

Michal Jerzy

Nov 11

Web Summit 2024 kicked off in Lisbon

Web Summit kicked off in Lisbon - the annual digital technologies event in the European Capital of Innovation 2024.

Coutts & Co. Bank recognized at the 25th Global Finance Magazine Awards for the World’s Best Digital Banks, winning two prestigious awards.

Michal Jerzy

Oct 20

Coutts & Co. Bank recognized at the 25th Global Finance Magazine Awards for the World’s Best Digital Banks, winning two prestigious awards.

Coutts Bank recognized at the Global Finance Magazine Awards for the World’s Best Digital Banks.

What are the latest UX and UI design trends shaping the digital landscape?

Michal Jerzy

Sep 8

What are the latest UX and UI design trends shaping the digital landscape?

Here are 10 interesting digital design trends I have recently observed both in my work and across industries...

Must-Read Books for a Comprehensive Understanding of Service Design

Michal Jerzy

Aug 8

Must-Read Books for a Comprehensive Understanding of Service Design

I was recently asked by a colleague to recommend books with intro to service design methods...

The Future of User Experience: Integrating Service Design and Artificial Intelligence

Michal Jerzy

Jun 9

The Future of User Experience: Integrating Service Design and Artificial Intelligence

The integration of artificial intelligence into service design is not just a trend but a fundamental shift in how services and related produ

The Impact of Generative AI on the Future of Mobile Technology - World Mobile Congress 2024 in Barcelona

Michal Jerzy

Feb 28

The Impact of Generative AI on the Future of Mobile Technology - World Mobile Congress 2024 in Barcelona

Visiting the Mobile World Congress in Barcelona... The rise of AI.

Unlocking the Power of Client Journey Design: Lessons from across Financial Services Industry

Michal Jerzy

Feb 22, 2021

Unlocking the Power of Client Journey Design: Lessons from across Financial Services Industry

Lessons learned from client journey service design transformation in Financial Services.

Michal Jerzy

Aug 31, 2020

Making life better by design.

How design has contributed to business innovation, places and public services...

Michal Jerzy

Mar 16, 2020

The Rise of Service Design in Luxury Brand Competition: How Are Brands Using it to Stay Ahead?

To stay relevant and maintain their status luxury brands embrace service design.

Maximizing Success: How Service Design and Change Management Work Together

Michal Jerzy

Mar 15, 2020

Maximizing Success: How Service Design and Change Management Work Together

Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.

Using a service blueprint to depict the entire service eco-system and drive change.

Michal Jerzy

Apr 5, 2019

Using a service blueprint to depict the entire service eco-system and drive change.

A service blueprint displays the entire process of service design and delivery

Michal Jerzy

Mar 31, 2019

Service Design in Scandinavia

A documentary movie that illustrates the value of service design.

Unlocking the Power of Exceptional Service Design: Insights from Service Experience Camp, Berlin '18

Michal Jerzy

Nov 30, 2018

Unlocking the Power of Exceptional Service Design: Insights from Service Experience Camp, Berlin '18

Highlights from the Service Experience Camp in Berlin.

Michal Jerzy

May 31, 2018

AI: The Future is Here

In Financial Service there is already a wide adoption of chatbots and many banks are developing robo-advice propositions.

Service Design at Scale - Global Service Design Summit in Madrid '17

Michal Jerzy

Nov 30, 2017

Service Design at Scale - Global Service Design Summit in Madrid '17

It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...

Customer Experience in the Asset Management

Michal Jerzy

Nov 1, 2017

Customer Experience in the Asset Management

Six pillars of successful customer experience design leading to excellence...