Michal Jerzy
Creating Customer Journey Maps in Figma: Quick Guide
A quick guide to create a Customer Journey Map in Figma
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Michal Jerzy
5 days ago3 min read
The future of FinTech: Key Insights from Web Summit 2024
Web Summit in Lisbon brought together some of the biggest names in FinTech...
Michal Jerzy
Nov 155 min read
Web Summit 2024: A glimpse into our future
Across web technologies, digital strategies, new applications powered by Ai, fintech innovations, new media and content.
Michal Jerzy
Nov 112 min read
Web Summit 2024 kicked off in Lisbon
Web Summit kicked off in Lisbon - the annual digital technologies event in the European Capital of Innovation 2024.
Michal Jerzy
Oct 201 min read
Coutts & Co. Bank recognized at the 25th Global Finance Magazine Awards for the World’s Best Digital Banks, winning two prestigious awards.
Coutts Bank recognized at the Global Finance Magazine Awards for the World’s Best Digital Banks.
Michal Jerzy
Aug 84 min read
The Best Books to Understand Service Design
I was recently asked by a colleague to recommend books with intro to service design methods...
Michal Jerzy
Jun 93 min read
Service Design and Artificial Intelligence
In today's fast-paced world, businesses are constantly seeking ways to enhance customer experiences, streamline operations, and stay...
Michal Jerzy
Feb 282 min read
Generative AI and World Mobile Congress in Barcelona
Visiting the Mobile World Congress in Barcelona...
The rise of AI.
Michal Jerzy
Feb 22, 20216 min read
Client Journey Design & Management. Lessons from Financial Services client-centric transformation.
Lessons learned from client journey service design transformation in Financial Services.
Michal Jerzy
Aug 31, 20201 min read
Making life better by design.
How design has contributed to business innovation, places and public services...
Michal Jerzy
Mar 16, 20206 min read
Service Design is the Luxury Brands' New Battleground
To stay relevant and maintain their status luxury brands embrace service design.
Michal Jerzy
Mar 15, 20202 min read
Service Design and Change Management
Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.
Michal Jerzy
Apr 5, 20193 min read
Using a service blueprint to depict the entire service eco-system and drive change.
A service blueprint is a document that displays the entire process of service delivery
Michal Jerzy
Mar 31, 20191 min read
Service Design in Scandinavia
A documentary movie that illustrates the value of service design.
Michal Jerzy
Nov 30, 20182 min read
Service Experience Camp, Berlin '18
Highlights from the Service Experience Camp in Berlin.
Michal Jerzy
May 31, 20185 min read
AI: The Future is Here
In Financial Service there is already a wide adoption of chatbots and many banks are developing robo-advice propositions.
Michal Jerzy
Nov 30, 20174 min read
Service Design at Scale - Global Service Design Summit in Madrid '17
It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...
Michal Jerzy
Nov 1, 20173 min read
Customer Experience in the Asset Management
Six pillars of successful customer experience design leading to excellence...
Michal Jerzy
Oct 8, 20175 min read
Design to Eliminate Organisational Silos
A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal Jerzy
Sep 24, 20175 min read
Top Trends in Digital Transformation
Digital technologies and consequently digital transformation reshapes every aspect of businesses today.
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