Design Thinking

SHARING INSIGHTS

Design, Digital Tech, Industry Trends, Case Studies, Research Insights, Professional Experience, Multimedia Content...

How to Design Effective Customer Journey Maps Using Figma

Michal Jerzy

Nov 20

How to Design Effective Customer Journey Maps Using Figma

A quick guide to create a Customer Journey Map in Figma

What are the latest UX and UI design trends shaping the digital landscape?

Michal Jerzy

Sep 8

What are the latest UX and UI design trends shaping the digital landscape?

Here are 10 interesting digital design trends I have recently observed both in my work and across industries...

Must-Read Books for a Comprehensive Understanding of Service Design

Michal Jerzy

Aug 8

Must-Read Books for a Comprehensive Understanding of Service Design

I was recently asked by a colleague to recommend books with intro to service design methods...

Demystifying Service Design: Decoding the Terminology

Michal Jerzy

Jan 30, 2022

Demystifying Service Design: Decoding the Terminology

Decrypting Service Design Terminology to help organisations develop human-centred design capability.

Exploring Cultural Diversity through Design: London Design Biennale 2021

Michal Jerzy

Jun 20, 2021

Exploring Cultural Diversity through Design: London Design Biennale 2021

Designing in an age of crisis - London Design Biennale 2021

Unlocking the Power of Client Journey Design: Lessons from across Financial Services Industry

Michal Jerzy

Feb 22, 2021

Unlocking the Power of Client Journey Design: Lessons from across Financial Services Industry

Lessons learned from client journey service design transformation in Financial Services.

Michal Jerzy

Aug 31, 2020

Making life better by design.

How design has contributed to business innovation, places and public services...

Defining moment for Design in the post-Covid 19 world.

Michal Jerzy

Apr 30, 2020

Defining moment for Design in the post-Covid 19 world.

The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....

Michal Jerzy

Mar 16, 2020

The Rise of Service Design in Luxury Brand Competition: How Are Brands Using it to Stay Ahead?

To stay relevant and maintain their status luxury brands embrace service design.

Michal Jerzy

Mar 16, 2020

10 Principles of Good Design

A quick look into Gary Hustwit's new documentary about legendary designer Dieter Rams and his 10 Principles of Good Design. More in...

Michal Jerzy

Mar 31, 2019

Service Design in Scandinavia

A documentary movie that illustrates the value of service design.

Unlocking the Power of Exceptional Service Design: Insights from Service Experience Camp, Berlin '18

Michal Jerzy

Nov 30, 2018

Unlocking the Power of Exceptional Service Design: Insights from Service Experience Camp, Berlin '18

Highlights from the Service Experience Camp in Berlin.

Service Design at Scale - Global Service Design Summit in Madrid '17

Michal Jerzy

Nov 30, 2017

Service Design at Scale - Global Service Design Summit in Madrid '17

It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...

Customer Experience in the Asset Management

Michal Jerzy

Nov 1, 2017

Customer Experience in the Asset Management

Six pillars of successful customer experience design leading to excellence...

Design to Eliminate Organisational Silos

Michal Jerzy

Oct 8, 2017

Design to Eliminate Organisational Silos

A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...

Michal Jerzy

Jul 1, 2017

Financial Services by Design

Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations

How can Lego be used as a powerful tool for Design Thinking?

Michal Jerzy

Apr 1, 2017

How can Lego be used as a powerful tool for Design Thinking?

USING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...

Key Attributes of a Customer Journey Map

Michal Jerzy

Nov 1, 2016

Key Attributes of a Customer Journey Map

A customer journey map is a tool that helps to improve your customer experience

Service Design at Coca-Cola Global Business Services

Michal Jerzy

Jul 1, 2015

Service Design at Coca-Cola Global Business Services

Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...

Michal Jerzy

Jun 2, 2015

Growth of Service Design

Report analysing service design trends in UK and internationally.