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SHARING INSIGHTS
Design, Digital Tech, Industry Trends, Case Studies, Research Insights, Professional Experience, Multimedia Content...
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Michal Jerzy
Nov 20, 2024
How to Design Effective Customer Journey Maps Using Figma
A quick guide to create a Customer Journey Map in Figma
Michal Jerzy
Sep 8, 2024
What are the latest UX and UI design trends shaping the digital landscape?
Here are 10 interesting digital design trends I have recently observed both in my work and across industries...
Michal Jerzy
Aug 8, 2024
Must-Read Books for a Comprehensive Understanding of Service Design
I was recently asked by a colleague to recommend books with intro to service design methods...
Michal Jerzy
Jan 30, 2022
Demystifying Service Design: Decoding the Terminology
Decrypting Service Design Terminology to help organisations develop human-centred design capability.
Michal Jerzy
Jun 20, 2021
Exploring Cultural Diversity through Design: London Design Biennale 2021
Designing in an age of crisis - London Design Biennale 2021
Michal Jerzy
Feb 22, 2021
Unlocking the Power of Client Journey Design: Lessons from across Financial Services Industry
Lessons learned from client journey service design transformation in Financial Services.
Michal Jerzy
Aug 31, 2020
Making life better by design.
How design has contributed to business innovation, places and public services...
Michal Jerzy
Apr 30, 2020
Defining moment for Design in the post-Covid 19 world.
The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....
Michal Jerzy
Mar 16, 2020
The Rise of Service Design in Luxury Brand Competition: How Are Brands Using it to Stay Ahead?
To stay relevant and maintain their status luxury brands embrace service design.
Michal Jerzy
Mar 16, 2020
10 Principles of Good Design
A quick look into Gary Hustwit's new documentary about legendary designer Dieter Rams and his 10 Principles of Good Design. More in...
Michal Jerzy
Mar 31, 2019
Service Design in Scandinavia
A documentary movie that illustrates the value of service design.
Michal Jerzy
Nov 30, 2018
Unlocking the Power of Exceptional Service Design: Insights from Service Experience Camp, Berlin '18
Highlights from the Service Experience Camp in Berlin.
Michal Jerzy
Nov 30, 2017
Service Design at Scale - Global Service Design Summit in Madrid '17
It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...
Michal Jerzy
Nov 1, 2017
Customer Experience in the Asset Management
Six pillars of successful customer experience design leading to excellence...
Michal Jerzy
Oct 8, 2017
Design to Eliminate Organisational Silos
A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...
Michal Jerzy
Jul 1, 2017
Financial Services by Design
Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations
Michal Jerzy
Apr 1, 2017
How can Lego be used as a powerful tool for Design Thinking?
USING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...
Michal Jerzy
Nov 1, 2016
Key Attributes of a Customer Journey Map
A customer journey map is a tool that helps to improve your customer experience
Michal Jerzy
Jul 1, 2015
Service Design at Coca-Cola Global Business Services
Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...
Michal Jerzy
Jun 2, 2015
Growth of Service Design
Report analysing service design trends in UK and internationally.
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