Case Studies

SHARING INSIGHTS

Design, Digital Tech, Industry Trends, Case Studies, Research Insights, Professional Experience, Multimedia Content...

Revolutionizing Travel: Key Takeaways from Web Summit 2024's TravelTech Trends

Michal Jerzy

Dec 9

Revolutionizing Travel: Key Takeaways from Web Summit 2024's TravelTech Trends

Digital transformation continues to reshape the way people plan, book, and experience travel. At the heart of this transformation lies...

Web Summit 2024: What Does the Future Hold for FinTech?

Michal Jerzy

Nov 18

Web Summit 2024: What Does the Future Hold for FinTech?

Web Summit in Lisbon brought together some of the biggest names in FinTech...

Redefining Tomorrow: Exploring the Future of Technology at Web Summit 2024

Michal Jerzy

Nov 15

Redefining Tomorrow: Exploring the Future of Technology at Web Summit 2024

Across web technologies, digital strategies, new applications powered by Ai, fintech innovations, new media and content.

Coutts & Co. Bank recognized at the 25th Global Finance Magazine Awards for the World’s Best Digital Banks, winning two prestigious awards.

Michal Jerzy

Oct 20

Coutts & Co. Bank recognized at the 25th Global Finance Magazine Awards for the World’s Best Digital Banks, winning two prestigious awards.

Coutts Bank recognized at the Global Finance Magazine Awards for the World’s Best Digital Banks.

The Impact of Generative AI on the Future of Mobile Technology - World Mobile Congress 2024 in Barcelona

Michal Jerzy

Feb 28

The Impact of Generative AI on the Future of Mobile Technology - World Mobile Congress 2024 in Barcelona

Visiting the Mobile World Congress in Barcelona... The rise of AI.

Defining moment for Design in the post-Covid 19 world.

Michal Jerzy

Apr 30, 2020

Defining moment for Design in the post-Covid 19 world.

The COVID-19 Design Directory tracks projects, ideas, and impact with the goal of having a record of design’s contributions during this ....

Michal Jerzy

Mar 16, 2020

The Rise of Service Design in Luxury Brand Competition: How Are Brands Using it to Stay Ahead?

To stay relevant and maintain their status luxury brands embrace service design.

Michal Jerzy

Mar 16, 2020

10 Principles of Good Design

A quick look into Gary Hustwit's new documentary about legendary designer Dieter Rams and his 10 Principles of Good Design. More in...

Maximizing Success: How Service Design and Change Management Work Together

Michal Jerzy

Mar 15, 2020

Maximizing Success: How Service Design and Change Management Work Together

Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself.

Michal Jerzy

Mar 31, 2019

Service Design in Scandinavia

A documentary movie that illustrates the value of service design.

Service Design at Scale - Global Service Design Summit in Madrid '17

Michal Jerzy

Nov 30, 2017

Service Design at Scale - Global Service Design Summit in Madrid '17

It has been a few busy weeks following my visit to Madrid for the Global Service Design Conference in early November. The theme of this...

Design to Eliminate Organisational Silos

Michal Jerzy

Oct 8, 2017

Design to Eliminate Organisational Silos

A well designed operating model is the bridge that allows a company to enable a fully joined-up holistic customer experience and our its...

Michal Jerzy

Jul 1, 2017

Financial Services by Design

Banks aren’t getting disrupted by FinTech, they’re getting disrupted by customer expectations

How can Lego be used as a powerful tool for Design Thinking?

Michal Jerzy

Apr 1, 2017

How can Lego be used as a powerful tool for Design Thinking?

USING LEGO AS A DESIGN THINKING ARTEFACT ENHANCING THE EXPERIENCE AND OUTPUTS FROM COLLABORATION AND CO-CREATION! HOW IS IT THAT A...

My First Virgin Atlantic Experience- Service Design on the way to Atlanta

Michal Jerzy

Dec 7, 2015

My First Virgin Atlantic Experience- Service Design on the way to Atlanta

Designing Client Experience is about injecting purpose and empathy into everything a brand does

Service Design at Coca-Cola Global Business Services

Michal Jerzy

Jul 1, 2015

Service Design at Coca-Cola Global Business Services

Below I am posting a link to the article I wrote for the Design for Europe website, a case study on my recent work for The Coca-Cola...

Michal Jerzy

Apr 30, 2015

Coca-Cola New Creative Space in London

A Space Designed to Perfectly Complement the Brand.

Exploring the Future: How Digital Physical Fusion is Shaping New Experiences

Michal Jerzy

Dec 22, 2014

Exploring the Future: How Digital Physical Fusion is Shaping New Experiences

DIGITAL & PHYSICAL FUSION OFFERS YOUR CUSTOMERS A SEAMLESS, INTUITIVE, ENJOYABLE AND ENGAGING EXPERIENCE

Michal Jerzy

Aug 3, 2014

Leading Business by Design

Leading Business by Design – qualitative research project from British Design Council ...