Hello… I’m Michal

THINK
Thinking like a designer can transform how you develop products, services, and business strategy. In my work I apply human-centred design approach and techniques to deliver innovative solutions - integrating the needs of people, the possibilities of technology, and the requirements for business success.
Design
I help to design services around desired customer experience; applying service design best practices to enable an intuitive, simple and enjoyable service experience. Developed Customer Journey Maps and Service Blueprints define specific digital and physical touch points, as well as business service models.
MANAGE
I apply design thinking and service design toolkits, agile project management and understanding of web technologies to deliver cutting edge solutions that engage and delight end-users. I also help organizations develop an internal service design capability by delivering trainings and workshops.
Share
This website shares insights about my work across service design, digital and innovation projects; my interest in photography, visual communication design and web technologies. Design and creativity is about connecting ideas and experiences.

TURNING IDEAS INTO DESIGN PROJECTS AND MAKING IT HAPPEN. TECHNOLOGY CAN SHOW YOU WHAT CAN BE DONE. DESIGN SHOWS HOW IT SHOULD BE DONE…

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Global Projects
My work has been geograophically diverse including the United Kingdom, Canada, Poland, Norway and countries where I delieverd various projects: China, USA, Qatar, Saudi Arabia, Australia...
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Trainings & Workshops
Facilitating service design trainings and design workshops for global brands including Coca-Cola, Fidelity International, International Council of Design.
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SERVICE DESIGN STRATEGY
Designing customer journey maps, service blueprints; defining scope of programs and projects, enabling global collaboration between senior stakeholders and teams.
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Digital Solutions
Delivering corporate websites and intranets, multi-language travel portals, multimedia content, digital service solutions for corporate and government clients.

WHAT I DO BEST

With Design Thinking at the core of my practices I work at the intersection of digital technologies and service design. The design thinking program manager connects required resources with vision and goals to make things happen using tools and methodologies mastered across the disciplines. The objective is to capture ideas, develop concepts and prototypes and deliver solutions responding to customers needs and expectations. From agile project management standards, operational excellence principles to design thinking, whether your project is large or small, the methods and processes set out on this website show how to deliver the desired results every time. Managing a design project is about more than just briefing a design team. A first step is to create a design brief, understand a content of a business challenge or opportunity and the designated end-user group; their needs, expectations, behaviours. The below methods and tools ensures ability to deliver  innovative results across business models, customer experience and platforms and systems configuration.

Design Thinking
Applying design thinking toolkit of principles and practices to product or service design creates an innovation conducive environment. It helps to move a company toward radical innovation rather than only incremental improvements.
Customer Journey Mapping
CJM enables you to focus on customer experience as a movement through stages that can be understood and improved on. It helps to identify exactly which actions will make a real difference to your customers and help drive the design and development process.
Service Blueprints
It is a technique used for service design and innovation, but has also can be applied in diagnosing problems with operational efficiency, identifying opportunities for service setup or technology changes in order to enable the desired customer end-to-end experience.
DESIGN & INNOVATION WORKSHOPS
Facilitating collaboration and design workshops enabling innovation and creativity to flourish. When you apply design principles to strategy and innovation projects the success rate for innovation dramatically improves. Design helps to solve complex problems and find desirable solutions for your clients.
PROGRAM MANAGEMENT & DELIVERY
Integrating design thinking and agile principles ensures that a project end-results (a product or a service) truly meet your customer needs and resonate with their evolving expectations. It also helps to properly define business case, existing problem or business opportunity at the project definition phase.
CONSULTING
Whether I work internally from within an organization or as external consultant my goal is to help convert great ideas into executed projects delivering measurable business value – projects based on creativity, collaboration, commitment and communication. Through design I give ideas form and function as well as a voice to lead and inspire change.

PHOTOGRAPHY

Photography is a visual love affair with life and the world. Here is a sample of my visual journey through cities where I lived and places I visited. You can explore more in the Photography section

Amsterdam
Colours of Havana
Weekend in Lisbon
Modern Design
New York: Big Apple
Documentary
Visit Norway
Montreal City of Design
Krakow
Italia
Andalusia

FOOD FOR THOUGHT

DELIVERED PROJECTS FOR GLOBAL BRANDS

Design and program management experience from large multinational corporations, NGOs, digital and design consultancies and design organisations.

DESIGN  is about connecting things… between people, information and ideas across industries: whether I work with a cross functional team on a given project, or as an external consultant I always aim to enable that connection. I enjoy projects that transform customer experience and deliver innovative solutions. If this sounds like something you would like to explore further please drop me a note and let’s talk about it. Say Hello… and CONNECT via  

SOCIAL MEDIA

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